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Delivery & Shipping policy

Each toietmoiJewels product must be manually inspected and packaged before shipping.

Delivery Time= Processing Time + Shipping Time

Processing Time

Processing time differs from product to product. Some popular styles can be shipped within 3 days, while other orders may take 7-12 business days. Please note that this does not include holidays and weekends.

Shipping Methods & Shipping Time

  • Shipping To the United States
Shipping Methods Shipping Rates  Shipping Time
Standard Shipping  $0 8-12 Business Days
Express Shipping (DHL Express) $25 4-6 Business Days
Rush Shipping(UPS Express) $30 3-4 Business Days


  • Other Zones That Covered By Our Shipping
Shipping Methods Shipping Rates Shipping Time
Standard Shipping $5~$10 10-15 Business Days
Express Shipping (DHL Express) $20~$30 5-8 Business Days


Please Note:
1. Express can deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Free Standard Shipping method.
2. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges, Thanks for your kindly understanding!
3. The above shipping times are estimates quoted by our courier companies, so toietmoiJewels can not be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that toietmoiJewels will do our best to limit any inconveniences that may arise.
4. Delays may happen occasionally due to uncontrollable factors, e.g. holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that. toietmoiJewels will do our best to limit any inconveniences that may arise. In case of any question and unexpected delay you can always contact us at service@toietmoiJewels.com. If you don’t receive your parcel within this period, please contact us at service@toietmoiJewels.com.

Tracking My Order

Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online with shipping tracking number(). If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email: service@toietmoiJewels.com or Facebook message(@).

Address Information

Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. Pay attention to the shipping address and your billing address are correct.

Gift Card & Package

All toietmoiJewels is delivered in our free signature branded jewelry box. Free gift package and silver master are also available for your sake.

One Year Warranty

toietmoijewels fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.

One Year Warranty Terms

1. Customer will be responsible for back and forth shipping fees.

2. Customer must contact one of toietmoijewels representatives for the return shipping address when sending back the items.

3. Customer should make sure that items are safely packed before sending them back.

toietmoijewels will not be responsible for any lost or stolen items.

4. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.

5. toietmoijewels reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.

For any questions, please email us at: service@toietmoijewels73@gmail.com

Product Customized Service
This product can provide customized services, please contact our customer service to place an order, contact email:


When customizing products, the stones you can choose are: sona simulated diamond and moissanite The shape of stones can be: Round cut, Oval cut, Pear cut, Heart cut, Princess Cut, Radiant Cut,, Cushion cut, Emerald cut, Marquise Cut, Octagon Cut, Asscher Cut, Trillion Cut... The color of stones can be: White, Pink Sapphire, Yellow Sapphire, Blue Sapphire, Emerald Green, Aquamarine Blue, Ruby, Paraiba Tourmaline, Moonstone, Opal, Champagne, Alexandrite... The plating color can be: Rose Gold, Yellow Gold, White Gold... The size range of the custom ring is: 4~12 yards.
Ring Size Guide
Return & Exchange Policy

We want you to feel comfortable and confident when shopping at toietmoijewels that’s why we offer a 30-day return & exchange policy If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received. (The tracking number should be send to us in 7 days once customer and service are in agreement on return and exchange.)
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. Attention: All rose/yellow gold Jewelry are plated 1um color on the surface of 925 silver. During daily wear, rubbing or bumping will cause fade, which is normal. It is not a quality issue.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

1. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
2. Items that were worn, or sent to you as Replacement/Exchange are not refundable
3. Special order items such as those with custom sizes and colors are not refundable.
4. Items in the collection of clearance are not refundable or exchangeable.


1.Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account within 7 days.
2.The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested.

Please Note:
* If you want the refund to be issued to your original payment account, please contact one of toietmoijewels representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

  • toietmoijewels will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.

1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact toietmoijewels within 48 hours of receiving their order.)

  • When it comes to exchange, customers will be charged $10 for the exchange shipping fee via PayPal under the following circumstances.

1.Customer ordered the wrong size.
2.Customer does not like the item in person.

Self Service Return & Exchange Instructions

We are committed to creating a comfortable and well-pleasing shopping experience at .com. That's why we offer an Easy 30-days Return/Exchange service for all purchases. All the policies begin from the date you received the product to the date the problem was reported to us first.

  • All of the returns without authorization will be refunded in the form of store credit(gift card), please contact one of our customer service representatives first to get authorization if you want your refund be issued to your original payment method.
  • Items that are being returned&exchanged should be new, and unworn.They should be kept in its original condition with size tags. (Items without a tag are not refundable or exchange)
  • We will issue a $10 store credit(gift card) for exchange & return as a reimburse for the shipping fee our customers might have paid for sending packages back.

Exchange & Return Flow

Step 1: Fill out the exchange&return form that comes with your order.
Step 2: After sending your package out and send tracking info(tracking number and shipping courier)to service@toietmoijewels73@gmail.com

Step 3: Package received and inspected by toietmoijewels

Step 4: Store credit issued to customer by toietmoijewels
Step 5: (For exchanging)Customer uses store credit(gift card) to order new item(s).

Cancellation Policy

We want your order to be made just the way you want it! Check your shipping address information carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 8 hours after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.

Ring information:
Metal: 925 Sterling Silver;
Plating Color:




Rhodium: Yes;
Nickel Free: Yes;
Gem Information:
Gem Type: Cubic Zirconia;
Center Stone Shape:

Marquise And Pear Cut;

Center Stone Size: Marquise(10x5MM) Pear (10x8MM);
Center Stone Color:



Center Stone Weight: Marquise(2CT) Pear (2CT);
Center Stone Setting: 8 Prong;

Product information

The answer is very simple when you buy jewelry from other stores or retailers it's not directly from the manufacturer it will go through the following way

Manufacturer - Wholesaler - Dealer - Retailer - Customer/End-User

There will be a commission charged or profit at every channel they pass from.

When you buy from toietmoi jewels it will be made by us as we cut and polish or own moissanite and make our own jewelry we are manufacturer and sell directly to customers/end users

toietmoi jewels-- Customers/End-User

We also don't have any retailing store, our expenses are minimum and pass all benefits to customers.
Jewelry caring is a very important part once you use them on a regular basis.

We advise you to do the following things to keep them lasts forever
A. Please do not wear the ring at the time of workout to avoid accidental damage, while using hairspray and perfume.
B. Keep your ring away from chemicals.
C. Do not get your ring in contact with Nail polish remover
D. You can use Nail polish remover to clean the stone but avoid making contact with metal.

Use a soft brush to clean the stones, scrubbing gently with warm, mild soapy water to get rid of any dirt accumulation. Rinse the stones well in warm water, since soap scum can build up easily, and then pat it dry with a soft, clean cloth. Don't ever use tissues to wash or dry jewelry.


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100% of our items were made in 925 sterling silver. Because pure silver is much too soft to be used in jewelry, it is often combined with other metals to create a more durable metal. When 92.5% of pure silver is mixed with 7.5% of other metals (often copper or zinc) the resulting alloy is called sterling silver.


All of our jewelry is manufactured using the best quality handpicked stones.  There are two types of stones we use for jewelry: Sona Simulated Diamonds and Moissanite Stone.

What is Sona Simulated Diamonds? Sona Simulated Diamonds is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones, the Sona Simulated Diamonds was developed to be more durable with better optical characteristics than of a diamond. Full of fire and perfect for those who want the highest quality at a very affordable price. More than the standard of 4Cs. 

Will Moissanite Stone pass the diamond test? Yes.


No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to “turn green” from silver or gold jewelry, especially when the weather is warm and humid. This “green finger effect” may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable, may react with your body chemistry, causing a harmless green or black discoloration on the skin.


We have a rigorous quality control process to ensure the quality of all of our jewelry. In fact, We have rhodium plating over our jewelry, which include white gold, yellow gold, rose gold.

Rhodium plating is often added on to silver jewelry to increase shine, luster and durability. It will also make the metal more scratch resistant and, when used on silver jewelry, less prone to tarnishing.
And there is no one said that our ring let their finger allergic. Please don't be worry.


No. Each piece of jewelry is handcrafted with meticulous attention to detail by seasoned craftsmen. We'll do 3 rounds of strict quality inspection before it is shipped out. Our packages are also shock-proof and anti-squeeze measures when packing. Occasionally, dropping stones may be caused by the packaging received a heavy blow or don't pay attention to maintenance jewelry when wearing.


We currently only have an online store. We may have retail locations in the future.


We understand that the safety of your personal information is extremely important to you. We take security very seriously and do not process any of your payment information ourselves. All payment related matters on toietmoijewels are handled by paypal and Credit card.


We accept PayPal Express, PayPal Credit, and all major Credit/Debit cards.


If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 8 hours, Please send a request to our customer service "service@toietmoijewels73@gmail.com"representatives your order for assistance.


To request a return, or if you otherwise require assistance, please email us at: 

service@toietmoijewels73@gmail.com. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once an inspection is complete, your return will be fully processed.

What is your return policy?
We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.


We want you to feel free when shopping at toietmoijewels, which is why we offer a 30-day return/exchange policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.

Note: A small amount of physical products has little differences with the photos due to lighting, display color and different understanding of the color. Please choose the ring carefully and the actual product shall prevail